Churn Interceptor
Calls cancellations before the emotion cools
Churn starts as a feeling, not a spreadsheet
A user hits Cancel after a bad moment: a failed sync, a delayed response, a small betrayal. Most companies email a survey 24 hours later. By then the emotion has hardened into a decision. The window to save them is measured in minutes, not days.
Kit Workflow Diagram
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The Protocol
Detect
Cancellation webhook fires. Agent classifies the reason code instantly
Call
Monade calls within 90 seconds: 'I saw you tried to cancel. I can fix this in 2 minutes. What broke?'
Triage
Support issue → open ticket + engineer callback. Pricing → one-time downgrade offer. Forgotten → pause billing
Resolve
Agent resolves the issue live or schedules a resolution with a specific commitment
Follow-up
WhatsApp check-in 48 hours later to confirm the fix held